New Poster
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2 Messages
Unable to get 2nd box to work.
In a 2nd room we have a smaller TV, but it had no cable run; so we used the Xfinity Wireless Cable box and the required Xfinity white gateway. It worked fine for a bit, but then it gave us endless issues. Only one channel would ever come in, otherwise it was an error message. We always thought it was WiFi related.
Come today, we now have a coax cable run up to that room, and a newly swapped coax accepting cable box from the local store....And it still does NOT work! This is beyond frustrating. I've been paying for a 2nd box for over a year and have had it work for about 3 weeks total.
I've traced and re-secured all connections on the inside of the house, as well as checking the line to the junction box on the outside. Everything is tight and secure. I'm at wits end here.... What else could it be?
XfinityPaula
Official Employee
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1.2K Messages
1 month ago
Hello ricks77! Thanks for reaching out to us for help on our Xfinity Forums. I'm so sorry to hear of all the trouble we have had with the wireless cable box over the past year and about the new trouble with the wired cable box. I know you have put a lot of time effort, and money into the service and troubleshooting the issue. I wish the devices were not causing this much trouble!
I would love to assist and do everything we can to correct the issue and make sure that you have TV in the 2nd room. As well as help with adjusting the account for the ongoing lack of service.
Please send us a direct message with your name and service address. This was we can start digging into the issue.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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