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user_s11o6i
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Sunday, July 28th, 2024 2:34 PM

Unable to exit a program

Audio of a program continues, unable to close that program. I did change channel to a different channel & program, had 2 audios of different programs. Please help!

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2 months ago

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XfinityKassie

Official Employee

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1.2K Messages

2 months ago

 

user_s11o6i Good morning! We appreciate you reaching out to our Community Forums Team regarding your TV service. That can definitely be an annoyance when the sound is off. I'd be delighted to help you get this resolved. Before we begin, can you please share any troubleshooting steps you have already tried? This way you and I don't repeat the same steps. 

 

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