Visitor
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1 Message
Unable to connect
We have been longtime Xfinity customers and have never had this issue. Sorry we are having trouble connecting. The Xfinity tech has been to our home three times and this happens immediately after they leave! I am at the end of my rope and ready to get a new vendor.
XfinityJamesC
Official Employee
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2.5K Messages
13 hours ago
Greetings, @user_a424ac! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you keep having the same issue with your cable box after the technician leaves, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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114.2K Messages
8 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the TV help section.
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