1 Message
Unable to Buy X1 Online
Every time I try to add X1 to my current package (Internet and Voice), there is no option to do so online. Why?
1 Message
Every time I try to add X1 to my current package (Internet and Voice), there is no option to do so online. Why?
XfinityEva
Official Employee
•
1.3K Messages
13 days ago
Thank you for your interest in adding X1 to your services! You may have a plan (for voice and internet) that we do not offer anymore so this may be preventing you from changing your service. Once you move out of a grandfathered plan you would not be able to switch back. We can help you here with available options. We ask that you please send us a direct message with your full name and service address to get started.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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