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Tuesday, March 18th, 2025 1:41 AM

Unable to access Peacock

I am supposed to have access to peacock tv through my plan, but it will not activate. When I try to activate through the x1 box, it asks me to set up a new paid subscription. Very frustrating. 

Official Employee

 • 

2.7K Messages

15 days ago

Hello, @user_3dzu1o! Thanks for reaching out about Peacock! We are happy to further assist you! Have you already tried to activate the service from your Xfinity account which then links it to Peacock so you can watch? 

  1. Visit xfinity.com/yoursubscriptions and log in to your account using your primary Xfinity ID and password.
  2. You’ll reach our Subscription Hub, where you can easily activate and manage your streaming subscriptions.
  3. Click Activate next to Peacock Premium.
  4. Enter the email address you’d like to use for your Peacock account. Then, click Continue.
  5. Create your Peacock password and provide other account details. Then, click Activate.
    • If you already have a Peacock account, you’ll be prompted to enter your existing Peacock email address and password. Then, click Sign In & Activate.
  6. You can now watch Peacock Premium content! To begin, click Start Watching Peacock.
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