Visitor
•
1 Message
Ultra 4K cable box
How do I get an Xfinity X1 XG1v4 or Xi6 TV Box? I went to my local Xfinity store today and requested a box, but the box that they gave me was the same model that I already had. How can I get an ultra 4k cable box?
XfinityChelseaB
Official Employee
•
1.8K Messages
4 years ago
Hello @user_a7bb6c! Thanks so much for taking a moment out of your night to leave a post on our community forum! I'm sorry to hear you're having issues with getting the right cable box, but you have definitely come to the right place for assistance. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
0
0
user_95f287
Visitor
•
1 Message
4 years ago
We have had the same issue with 3 different boxes. Plus telling me we have a 4K but the technician took it with him.
1
0
CCAnna
Problem Solver
•
874 Messages
4 years ago
We really appreciate the time you spent with us, @user_a7bb6c ! I am glad we have been able to help get you a 4K cable box. If you ever have questions moving forward, please don't hesitate to reach out. Your loyalty to Comcast is greatly appreciated.
0
0