Two years later, still having pixellation issues and signal loss with both cable tv and internet

I have had many technicians come out and try to fix the issue but it never gets resolved. I would like one technician to run a new cable to my condo.

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Responses

CCAaron1

Problem Solver

•

954 Messages

2 years ago

Hello and thanks for taking the time to reach out @user_mt2723. I am sad to hear that this has been going on for so long. I would love to get your account pulled up and get this resolved for you! Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. 

Here are detailed steps to direct message us: 

Click "Sign In" if necessary
Click the direct message icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_mt2723

Two years later, still having pixellation issues and signal loss with both cable tv and internet

CCAaron1

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