Two TV Boxes Not Reachable

I have 3 TV Boxes. The main one is good but the two in the bedroom are not allowing for live tv to be paused or rewinded. A system refresh advised that the two bedroom boxes are not reachable. I have done all the restart troubleshooting.

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user_a7be01

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12 Messages

28 days ago

I wanted to add that when I click pause or rewind, I get this error message:

" To pause or rewind live TV, insert the card."

Thanks.

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XfinityRichard

Official Employee

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3.8K Messages

Good morning, @user_a7be01 . I’m sorry for the inconvenience, and thank you for providing that additional detail. The error message "To pause or rewind live TV, insert the card" is not expected behavior and may indicate an issue with the TV box's temporary storage or hardware.

Here are a few troubleshooting steps you can try:

Power cycle the TV box

Unplug the power cord from the back of the TV box.
Wait about 60 seconds.
Plug it back in and allow it to fully reboot.

Check for any removable memory card

If you have an older cable box model, look for an SD card slot labeled "Instant Replay" and make sure the card is seated properly.
Most newer X1 boxes do not have a user-accessible card, so this step may not apply.

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26 days ago

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user_a7be01

Two TV Boxes Not Reachable

user_a7be01

XfinityRichard

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