Visitor
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1 Message
Two 2 DVR Service charges but only one 1 DVR
I just noticed I have 2 different DVR Service charges on my bill, but only have 1 DVR. One is $8.50/mo and the other is $10/mo
Visitor
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1 Message
I just noticed I have 2 different DVR Service charges on my bill, but only have 1 DVR. One is $8.50/mo and the other is $10/mo
Accepted Solution
CCAmir
Gold Problem Solver
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7.2K Messages
3 years ago
Hello jcrynk1, thanks for reaching out to us here with this concern. It sounds like you're being charged $8.50 for the DVR box and $10.00 for the DVR service which allows you to store more content. To be sure I am happy to look this up for you. Please send us a private message with your full name and street address so that we can access your account.
To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.
I no longer work for Comcast.
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Rustyben
Expert
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24.6K Messages
3 years ago
The DVR is an X1 set top box at $8.50. The DVR feature is $10/account and includes 150 hours. I have 3 DVRs so 18.50x3 monthly. If I turn in two of them swapping for non-DVR set top boxes, the charge goes down by $20/month. does that help?
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