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user_6m338p
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Sunday, December 31st, 2023 3:22 AM

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TVAPP-00352

Have had difficulty for months watching live or DVR recordings of NBA league pass games. The recordings may play car a few seconds then stop and say: 

“Playback Issue :: TVAPP-00352

We're sorry, something unexpected just happened. Please try again.”

These recordings of NBA league pass games  have gone from being sporadically broken to not working at all. This has been months and has extremely frustrating. The Xfinity chat assistants were no help. 

Question

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Updated 

11 months ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

11 months ago

Good evening @user_6m338p, and thank you for reaching out on our Community Forums with your DVR issues. We're sorry to hear that you are receiving the Playback Issue error when watching live or DVR recordings of NBA League pass games. To confirm, have you tried restarting your equipment? Are you having this issue with any other programs? 

 

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user_6m338p

2 Messages

The entire unit has been restarted, multiple times. The DVR recording issue seems to only be associated with NBA League Pass games. Tonight’s recording is working, so far, but it hasn’t worked properly in weeks. 

thanks. 

11 months ago

XfinityAlyssaA

Official Employee

 • 

1.7K Messages

11 months ago

Thank you so much for confirming that @user_6m338p, we really appreicate it. We'd be happy to troubleshoot your DVR issues further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further. 

 

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