Hello user_c9oj8h, thank you for reahcing out here in our Xfinity Community forum. We're happy you're here, and happy to be of assistance. I understand that can be frustrating when you have shows you want to watcxh. May I ask what happens when you try to use it? Do you get a blank screen? Are there sound or picture issues? Have you tried to restart it (unplug it, then plug back in)?
XfinityJeffB
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