Hello JR63 👋 No one wants to stay stuck on the same channel forever, so I'm glad you came to us for help with your remote. Whenever your remote isn't responding to any commands, you'll want to start by ensuring there are some fresh batteries in it. As long as that's confirmed you can also try re-pairing your remote to your X1 box to see if those functions come back.
Accepted Solution
XfinitySeth
Official Employee
•
1.6K Messages
6 hours ago
Hello JR63 👋 No one wants to stay stuck on the same channel forever, so I'm glad you came to us for help with your remote. Whenever your remote isn't responding to any commands, you'll want to start by ensuring there are some fresh batteries in it. As long as that's confirmed you can also try re-pairing your remote to your X1 box to see if those functions come back.
For a nice step-by-step on how to reset your remote, please check out xfinity.com/support/articles/programming-your-xfinity-remote, and let us know if everything starts working for you 👍
4
0