Hello JR63 👋 No one wants to stay stuck on the same channel forever, so I'm glad you came to us for help with your remote. Whenever your remote isn't responding to any commands, you'll want to start by ensuring there are some fresh batteries in it. As long as that's confirmed you can also try re-pairing your remote to your X1 box to see if those functions come back.
Nice I'm glad to hear everything straightened out on its own 👍 With that working for us again, was there anything else we could do for you before closing this post up as resolved?
No problem at all I'm glad we could speak with you a bit 👍 If you ever have other concerns, this community is always here for you, so don't hesitate to holler again when you need us! Have a great week and take care 🙌
Community Best Answer
XfinitySeth
Official Employee
•
1.6K Messages
5 hours ago
Hello JR63 👋 No one wants to stay stuck on the same channel forever, so I'm glad you came to us for help with your remote. Whenever your remote isn't responding to any commands, you'll want to start by ensuring there are some fresh batteries in it. As long as that's confirmed you can also try re-pairing your remote to your X1 box to see if those functions come back.
For a nice step-by-step on how to reset your remote, please check out xfinity.com/support/articles/programming-your-xfinity-remote, and let us know if everything starts working for you 👍
4
0