user_wpdcwo - Thank you for reaching out to us here for help with your TV service. We know how important it is to be able to enjoy your favorite shows, and you've come to the right place for assistance! The Xfinity app is a great resource for troubleshooting many common issues, and I always recommend giving it a try if you haven't already. It's easy to use and can often provide helpful information about your services.
To help us better understand what's happening, could you let us know:
Is this issue occurring on just one TV or on multiple TVs in your home? Are all channels affected, or only certain channels? If you try watching through the Xfinity Stream app, do you hear the volume there? Have you checked the cable connections to your TV and TV box to make sure everything is securely connected?
We'll work with you to get to the bottom of this and get you back to enjoying your service as quickly as possible!
XfinityThomasA
Official Employee
•
3.9K Messages
6 hours ago
To help us better understand what's happening, could you let us know:
Is this issue occurring on just one TV or on multiple TVs in your home?
Are all channels affected, or only certain channels?
If you try watching through the Xfinity Stream app, do you hear the volume there?
Have you checked the cable connections to your TV and TV box to make sure everything is securely connected?
We'll work with you to get to the bottom of this and get you back to enjoying your service as quickly as possible!
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