@user_a0n7wr Thank you for making us aware you're only getting one channel via Forums. I would be more than happy to help you find a solution to this problem you're having. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the cable box? Is this happening on Live TV or on the Xfinity Stream app?
XfinityRaul
Official Employee
•
2.8K Messages
10 hours ago
@user_a0n7wr Thank you for making us aware you're only getting one channel via Forums. I would be more than happy to help you find a solution to this problem you're having. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the cable box? Is this happening on Live TV or on the Xfinity Stream app?
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