Hello, user_0umsrb and thank you so much for joining the Xfinity Forums community. We’re really glad you’re here. You've come to the right place for help with your TV, and we understand how frustrating it can be when you're just trying to relax and enjoy your favorite shows. To get your Xfinity TV unstuck from the “Welcome” screen, here are a few steps you can try:
Power cycle your TV box by unplugging it from the power outlet for at least 30 seconds, then plugging it back in. Check your cable connections. Both coaxial and HDMI to make sure they’re secure and undamaged. If the issue persists, try a System Refresh using the Xfinity My Account app, or simply say “System Refresh” into your voice remote. If none of these steps work, don’t worry we’re here to support you every step of the way. Just let us know, and we’ll help you get things back on track.
EG
Expert
•
113.7K Messages
11 days ago
The concern is not "Community Center" help related............ Topic moved here to the TV help section for assistance.
0
0
XfinityThomasA
Official Employee
•
2.8K Messages
10 days ago
Hello, user_0umsrb and thank you so much for joining the Xfinity Forums community. We’re really glad you’re here. You've come to the right place for help with your TV, and we understand how frustrating it can be when you're just trying to relax and enjoy your favorite shows. To get your Xfinity TV unstuck from the “Welcome” screen, here are a few steps you can try:
Power cycle your TV box by unplugging it from the power outlet for at least 30 seconds, then plugging it back in.
Check your cable connections. Both coaxial and HDMI to make sure they’re secure and undamaged.
If the issue persists, try a System Refresh using the Xfinity My Account app, or simply say “System Refresh” into your voice remote.
If none of these steps work, don’t worry we’re here to support you every step of the way. Just let us know, and we’ll help you get things back on track.
0
0