Hi there amandaje0410. I can absolutely understand the frustration if you are trying to watch a program, and it is cutting out. You have reached the right place, and we will be happy to assist you. I do have a couple questions in order to assist better. Are you experiencing the picture and sound cutting out on all channels? Is this occuring both on live TV and OnDemand? What troubleshooting steps have you taken so far?
XfinityJon
Official Employee
•
531 Messages
28 days ago
Hi there amandaje0410. I can absolutely understand the frustration if you are trying to watch a program, and it is cutting out. You have reached the right place, and we will be happy to assist you. I do have a couple questions in order to assist better. Are you experiencing the picture and sound cutting out on all channels? Is this occuring both on live TV and OnDemand? What troubleshooting steps have you taken so far?
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