Visitor
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1 Message
TV won't come back on after reconnecting
Had our service suspended, paid the bill yesterday morning and the internet came back on shortly after but the tv still hasn't. It's been more than 24 hours. I've done multiple refreshes, restarts, plug/unplugs of both the modem and the cable box(Xi6-a), I've used the app assistant and still the "please make a payment" screen pops up. There isn't any more past due amount.
XfinityThomasB
Official Employee
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2.4K Messages
1 day ago
Happy to help investigate the connectivity issue with the TV user_0y89t1.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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