Sadie143's profile

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1 Message

Thu, Mar 21, 2019 1:00 PM

TV turns on randomly on its’ own

Bought a Samsung TV in October and since then the TV turns on randomly, usually in the middle of the night when everyone is sleeping.  Samsung tells me it is a cable box issue.  xFinity tells me it is a television issue.  Has anyone else had this experience and if so how did you resolve it?

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Responses

peg4

Contributor

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23 Messages

2 y ago

Could be your remote. See my post. We had to remove the remotes batteries at night.

Official Employee

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2.4K Messages

2 y ago

Hey!, peg4. That is great to hear! I am glad getting a new remote resolved your issue. Thank you so much for being a valued Comcast customer and for posting to our forums. Your post will help other customers who are in the same position that you were. Score! 

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peg4

Contributor

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23 Messages

2 y ago

Unfortunately, after 7 days since receiving the new remote our TV turned on again, by itself, tonight. Any suggestions on what to do now?
Redbook

Frequent Visitor

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19 Messages

2 y ago

It's not the remote. Check out the work around that I posted about changing the input source on your TV to a non HDMI source before you turn the TV off. I did this well over a month ago and haven't had the TV turn on by itself since.

CCKenF

Gold Problem Solver

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8K Messages

2 y ago

peg4 sorry to hear the TV turned back on again. Have you swapped out the HDMI cords by chance? 

peg4

Contributor

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23 Messages

2 y ago

No timer. We have both the TV and Xfinity DVR plugged directly into the wall. Still testing if remote is the issue, by removing batteries when TV is off.
peg4

Contributor

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23 Messages

2 y ago

We had two remotes in the room, 1 is new. We removed the batteries from the older remote yesterday, and the TV turned on again tonight. When the TV is off, we will remove the batteries from both remotes. Waiting to see if TV still comes on.

No, we have not swapped out any HDMI cables. Wouldn't using coax cables reduce the quality of the TV? Both the TV and the DVR are plugged directly into the wall.

Official Employee

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2.4K Messages

2 y ago

Peg4, 

 

Thank you so much for trying.

 

Did the remotes without the batteries still have the tv come on? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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peg4

Contributor

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23 Messages

2 y ago

Updated: December 15, 2019

Our 65" Samsung TV (with Xfinity as the Cable and Internet provider) was purchased in 2014, with no issues until the last 8+ months. Issue: The TV turns on by itself. This Samsung TV is connected to the main DVR, we have the Xfinity X1 platform, cable TV and Internet. (Note: We have a total of 3 Samsung TV's, 2 are older models, and do NOT turn on, they are not connected to the main Xfinity DVR.

List of what we have tried to remedy this problem...
• Replaced remote batteries
• Replaced remote with a new X1 remote.
• Before turning off the TV, at night, we make sure the last 2 or 3 viewed channels are on "LIVE" viewing.
• Removed batteries from remote at night, when done watching. (Usually the TV turned on no more than 1 hour after turning off the TV.) Sometimes this happened multiple times a night. Many times we noticed there was a scheduled program recording that recently ended ... but not always.
• Disconnected Sony DVD player from TV and Xfinity DVR. No other devices are connected to the TV except a Samsung sound bar.
• We turned off the internet connection to our TV.
• Turned "OFF" all HDMI (Any-Net) settings in TV. (see image)
• Removed the batteries from the remote. (This seemed to help for a while, or maybe it was just a coincidence.)
• We turned off ,TV settings for automatic Software Updates.

•••• Currently trying this...
Disconnecting the HDMI cables from the Xfinity DVR at night. Note: Tonight we turned off the TV, and immediately disconnected the HDMI cable and the TV turned itself back with the message... "No HDMI Connection". This happened twice. So we turned off the TV, and then waited atleast 30 seconds before disconnecting the HDMI cables from the Xfinity DVR. The TV did NOT turn back on that time. (I'll post an update on this possible [annoying] fix.

Does anyone have any other suggestions to try?

Note: We do not know if this is an Xfinity issue or Samsung issue, or a combination. Others have posted that their (NON Samsung) TV turns on by itself. So it has to be a feature (bug) that these TVs share, or possibly an HDMI cable issue... or Xfinity cpuld possibly be triggering the issue (bug) with their software for the X1 platform.
peg4

Contributor

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23 Messages

2 y ago

Removing the batteries from the remote no longer working.

Official Employee

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2.4K Messages

2 y ago

Hi there, peg4!

 

I wanted to reach out and touch base.

 

Any update? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
peg4

Contributor

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23 Messages

2 y ago

Update, 9/10/19
Suddenly the TV is turning back on again about 4 times over the last week.

Here is my 2 guesses., as to why after months of no issues, the TV has started turning on again.
(1) TV shows that we have scheduled to record, were not recording over the summer. Niw with the new FALL season beginning, those shows are now recording again. The TV comes on, between 10 to 11 pm EST.
(2) Xfinity did another software update, related to the remote functions. We previously determined the Xfinity remote was causing the TV to turn on. We got a new remote, new batteries, but the TV still came on. Then we removed the batteries each evening, and the TV did not come on. And the season ended over the summer.

Anyone with Comcast/ Xfinity figure out why this is happening? Read my previous posts for more details. This is really frustrating. Thanks for any help!
lesmikesell

Valued Contributor

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527 Messages

2 y ago

Does the TV setup menu have an option like 'HDMI CEC' or 'HDMI Control'?   Turning those off might help.   Also, some smart TVs have options to let phone or computer apps power the TV on or off over the network or wifi connection.

New Poster

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1 Message

1 y ago

Hi all - wanted to jump into this conversation as we are expereiencing the same thing with a brand new Vizio 75 inch Quantum P series. We use a new 4k xfinity cable box. TV is a month old, they came and replaced the motherboard and still the TV turned on by itself. I have made sure that nothing at ALL was plugged into the TV and it still turns on. They sent me a BRAND NEW TV and the issue is still occuring! I am at a loss - close to returning the VIZIO but something is telling me it is NOT the TV. I have NOT tried the remote trick that Peg has but I will tonight and see if the problem continues. 

 

Redbook

Frequent Visitor

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19 Messages

1 y ago

There's no doubt that the problem is caused by a signal from your Xfinity box via the HDMI cable to your Vizio. Comcast has no idea what the problem is. The solution that I mentioned before is to change the TV input source to a input source that is not the one connected to the box before you shut the TV off. This effectively cuts the electronic connection between the box and the TV. When you turn the TV on again just change the input source back.

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