U

Visitor

 • 

1 Message

Wed, Jul 28, 2021 9:09 PM

TV stuck on Pace No software to execute screen. Help!

Have two TVs on xfinity- main and bedroom. Bedroom is stuck on blue screen that reads “There is no software to execute”. Top of screen has grey bar with V1.12  Pace some letters/numbers then more in () Loader. Help! I did nothing on my end. My main TV works fine. I’ve tried unplugging, etc. There’s nothing I can do to get it off the screen.  

Responses

Official Employee

 • 

271 Messages

2 m ago

Hello, @user_2f25e8! Thank you for reaching out. I'd love to look into seeing if there's a way to clear the error for you, but I do recommend getting a replacement box when this error appears. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

New to the Community?

Start Here