2 Messages
TV stuck on One Channel
I can use my remote to turn on TV and adjust the volume but the guide or channel change does not work
2 Messages
I can use my remote to turn on TV and adjust the volume but the guide or channel change does not work
BruceW
Gold Problem Solver
•
26.2K Messages
1 month ago
Try:
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0
XfinityJoe
Official Employee
•
632 Messages
29 days ago
Hello @user_i9d865 we would be happy to troubleshoot with you. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0