adding.. the user never responded. for some customers and 'some times' when a firmware update happens overnight the remote (RF linked only) sometimes is not recognized by the set top box so the channel /menu etc can't be changed. a reboot of the set top box (power unplug) fixes the issue.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hello all, to resolve this issue please reboot your cable box by unplugging it for 20-30 seconds then reconnect the box. If this does not solve your problem send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me".
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
@Bill210 wrote: Tried rebooting. Unplugging. Still stuck. What to do
please read and follow the directions in the post just before your post. Be sure to sign in on the forum so that the PM function is available.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hello, Bill210. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with your cable box stuck on one channel. If you still find yourself having issues after trying those steps feel free to send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hello, Bill210. I have not heard back from you. If you still need assistance, please feel free to start a new thread
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
@user_103f11, thanks for reaching out over Xfinity Forums. I am sorry to hear your TV is stuck on one channel. You have reached the right team to get to the bottom of this. First, have you tried unplugging the cable box, wait 20 seconds, and plug back in the cable box? When it is stuck do you see an error message or error code?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
2 TVs in the house. One only plays one channel the other does not play any but we can access the recordings which are up to date and continue to record .
this has happened for 2 days going on third. Have restarted,unpluged, disconnected,restarted. Help
Hi there @user_a6c120, I hate to hear that you've been experiencing issues with your boxes in your home as well. I know how important it is to get everything working properly, and we'd be happy to assist! I do ask that you create your own thread so we can assist you there and get to the bottom of this with you.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
jav6joev
Bronze Problem Solver
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2.1K Messages
3 y ago
What make/model TV? Is it possible in its settings, the INPUT is set to LIVE TV (antenna) and not HDMI (Cable)?
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Rustyben
Expert
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24K Messages
3 y ago
adding.. the user never responded. for some customers and 'some times' when a firmware update happens overnight the remote (RF linked only) sometimes is not recognized by the set top box so the channel /menu etc can't be changed. a reboot of the set top box (power unplug) fixes the issue.
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ronsanford6
New Poster
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1 Message
3 y ago
TV/remote stuck on 1 channel
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ComcastAmir
Official Employee
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6.3K Messages
3 y ago
Hello all, to resolve this issue please reboot your cable box by unplugging it for 20-30 seconds then reconnect the box. If this does not solve your problem send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0
Bill210
New Poster
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1 Message
2 y ago
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Rustyben
Expert
•
24K Messages
2 y ago
please read and follow the directions in the post just before your post. Be sure to sign in on the forum so that the PM function is available.
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ComcastMichael
Official Employee
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2.9K Messages
2 y ago
Hello, Bill210. Thanks for reaching out to us on the forums. I apologize to hear you are having issues with your cable box stuck on one channel. If you still find yourself having issues after trying those steps feel free to send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0
ComcastMichael
Official Employee
•
2.9K Messages
2 y ago
Hello, Bill210. I have not heard back from you. If you still need assistance, please feel free to start a new thread
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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user_103f11
Visitor
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2 Messages
1 m ago
TV stuck on one channel and it keeps happening. It is getting to be an older V. COuld this be the problem?
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user_103f11
Visitor
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2 Messages
1 m ago
My TV is stuck on one channel and it continues to do this. Any ideas? I usually unplug from the box for awhile and it will often reset.
Could it be that the TV is getting older?
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user_a6c120
Visitor
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1 Message
18 d ago
2 TVs in the house. One only plays one channel the other does not play any but we can access the recordings which are up to date and continue to record .
this has happened for 2 days going on third. Have restarted,unpluged, disconnected,restarted. Help
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