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SherriG1
1st Topic

4 Messages

Friday, December 22nd, 2023 12:21 PM

Closed

Tv static when starts

When I first turn my TV on the screen is scrambled and green. The sound is a VERY loud static noise. After 20 seconds or so the TV automatically restarts. 

Question

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Updated 

11 months ago

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XfinityChristy

Official Employee

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1.6K Messages

11 months ago

@SherriG1 That would be an alarming way to start some downtime. I would be happy to troubleshoot this with you. To get started, can you please check your connections and make sure everything is secure?

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SherriG1

4 Messages

All connections are tight. 

11 months ago

0

XfinityChristy

Official Employee

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1.6K Messages

@SherriG1 Thank you for checking, are you still having this issue after the last time you rebooted your tv? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

0

SherriG1

4 Messages

It did not happen this morning for the first time in weeks. It only happens once the tv has been off for hours. I’ll check again tomorrow 

11 months ago

0

XfinityKrista

Official Employee

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1.5K Messages

Excellent! I'm happy to hear it's working for you this morning. I'd like to check back in with you tomorrow. Would that be alright?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

XfinityEva

Official Employee

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1.3K Messages

Hi there @SherriG1 we wanted to check in and make sure all is still going well. Have you had any issue with the TV since the last update? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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