New Poster
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2 Messages
TV sound issues [Edit: Personal Information]
2 TVs in house - 1 Sound and picture - 1 picture no sound - I had been working to disconnect the problem unit from my stereo receiver to which the problem TV was connected
New Poster
•
2 Messages
2 TVs in house - 1 Sound and picture - 1 picture no sound - I had been working to disconnect the problem unit from my stereo receiver to which the problem TV was connected
XfinityJustinC
Official Employee
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2K Messages
12 hours ago
Hello, @daschlag1 thank you for reaching out over Xfinity Forums. We value your privacy and security, and noticed you had an email address on the public facing post, so I got that removed. I'd like to investigate further if your still experiencing issues with the 1 TV not having sound.
I'm not sure if you had reviewed this on our website, but this document has some information you can check: https://www.xfinity.com/support/articles/troubleshoot-home-theater-receivers
Please let me know if you still need assitance.
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