Hi @user_qjv0ej Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with Pixelation on the TV? I would recommend a power cycle of all cable boxes and the modem if you have not done so. If you have and are still seeing an issue please let us know.
We have the same issue with our Vizio Smartcast QLED TV. Technician came out and changed the splitter, installed new cable lines, tested everything but we're still having distortion/tiling/flickering/pixilation/interference issues. He believes we'll need to upgrade to a new DVR box (current version). Awaiting to hear back from Xfinity Support.
XfinityJanelle
Official Employee
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1.1K Messages
7 months ago
Hi @user_qjv0ej Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with Pixelation on the TV? I would recommend a power cycle of all cable boxes and the modem if you have not done so. If you have and are still seeing an issue please let us know.
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user_2p867a
Contributor
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17 Messages
2 months ago
We have the same issue with our Vizio Smartcast QLED TV. Technician came out and changed the splitter, installed new cable lines, tested everything but we're still having distortion/tiling/flickering/pixilation/interference issues. He believes we'll need to upgrade to a new DVR box (current version). Awaiting to hear back from Xfinity Support.
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