Visitor
•
1 Message
TV service
Keep getting message to restart box. Checked all
connections. Replaced coaxial cable. Replaced HDMI cable. Went to your store. Got a new box. Went through all steps again. Not resolved
Visitor
•
1 Message
Keep getting message to restart box. Checked all
connections. Replaced coaxial cable. Replaced HDMI cable. Went to your store. Got a new box. Went through all steps again. Not resolved
XfinityLinda
Official Employee
•
2.6K Messages
2 hours ago
Thanks for meeting us here in our community about the trouble with your cable box, @user_sm9wkm. I was hoping the box swap would've taken care of the error. No worries. We're happy to help.
Is this the only box on the account? If you have others, is this the main cable box? The main one is usually bigger than the others.
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