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user_6smxcb
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Visitor

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2 Messages

Tuesday, April 14th, 2026 9:18 PM

TV service is freezing for many seconds

At various times during the day, my TV screens freezes for many seconds and then starts playing again. Can you please fix this problem? I'm told it's happening to many customers that live near me.

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2 hours ago

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XfinityVictor

Official Employee

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2.1K Messages

2 hours ago

user_6smxcb Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

 

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user_6smxcb

Visitor

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2 Messages

The problem eventually goes away so I haven't done anything to resolve it. I'm told my another customer that it's an Xfinity problem because they are doing upgrades in our area but it has been going on for many weeks and isn't getting any better

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2 hours ago

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XfinityVictor

Official Employee

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2.1K Messages

 

user_6smxcb OK, I would like to look at your account. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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