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TV service freezes 10 to 20 times a day
I have Xfinity internet, phone, TV. I have a new Sony Bravia HDTV. It constantly freezes (15 - 20 times a day) and the screen goes blank(not always). I unplug the TV box. It does not help. I call Xfinity and have them reboot from their end. It only helps a short time. I had a technician at the house and he could find nothing wrong. He did inform me of the handshake problem between Sony Bravia software and Xfinity X1 software. I tested this several times by having a Samsung TV and The Sony Bravia in different rooms. I was in one room; my husband in the other. The Sony TV froze 4 times in a period of 20 minutes. The Samsung did not freeze at all. Also, when I watch Netflix via my smart TV not Xfinity service, it does not freeze.
I am sick of this constant problem. Each company blames the other. I am about ready to buy a Samsung TV but the Sony Bravia is new and we paid a lot for it. Xfinity has clout and should work with Sony to FIX THIS PROBLEM.
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
Netflix on your smart tv and through the X1 boxes are again 2 different sources, that can’t be compared
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user_c47e60
Visitor
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2 Messages
4 years ago
Im having same problem with my smart tv. Don’t understand why either
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user_74d10c
Visitor
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1 Message
4 years ago
We had the same problem. We bought our own modem and quit renting the Xfinity modem. Problem fixed. Now we rarely have this issue.
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