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user_bfl37v
1st Topic

Visitor

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1 Message

Friday, August 29th, 2025

TV service doesn't work half the time

My tv is constantly freezing and glitchy. I have been through the chatbot for a month and the same thing, it runs a diagnosis and says nothing is wrong. I can't get a human for anything. This is unacceptable

Question

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Updated 

1 month ago

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EG

Expert

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113.7K Messages

1 month ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the TV help section for assistance. 

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XfinityJosephA

Official Employee

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2K Messages

1 month ago

 

user_bfl37v since this has been an ongoing issue please send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

 

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