21 Messages
TV Screen Keeps Pixelating
I have 3 tv set top boxes and all three of my tv screens keep pixelating. About every 30 seconds or so the screen gets distorted and blurred. (This does not happen if I am streaming Prime or Hulu so I’m assuming it’s an Xfinity problem). I have been through all the troubleshooting with the assistant. I’ve restarted, done a system reset, made sure all cords/lines are tightened, and still the problem persists. I’m not sure if this is a neighborhood-wide issue or if it’s just my signal. Anyone else ever experience this? Can the support team here help or do I need to get a technician out to the house? This has been going on for a few weeks now. Tired of seeing distorted images. Thanks for any help!
Accepted Solution
user_0866e3
21 Messages
2 months ago
The technician that came to our home switched out all the tv boxes to wireless ones and there has not been an issue since. I replied with this answer once already but it seems to have disappeared.
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user_0866e3
21 Messages
2 months ago
Can anyone help me with this issue?
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XfinityRichard
Official Employee
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1.4K Messages
2 months ago
Hi there, @user_0866e3 I'm very sorry for the trouble you are having with your service, I know how frustrating of an experience this is for you. Are you still experiencing your service being distorted and blurry?-Richard
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user_kzdyqf
1 Message
2 months ago
I am experiencing the same exact thing. When my TV isn't pixelating there are several channels that say they are having trouble connecting. This service is the worse service I have ever had. On top of that you can't ever talk to anyone or contact anyone. This is awful. Anyone have any suggestions?
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user_seqexu
4 Messages
2 months ago
I've been having this issue since the beginning of the year. Got a new box - no problems. That box died a month ago and the replacement box is doing the pixelating again. I've been trying to just get a new box. The box that was just sent me was a non-DVR box. So not even the right replacement. They're trying to start at square one with me again to trouble shoot. Just send me a new/correct/working box!
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user_7e8337
Visitor
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7 Messages
2 months ago
I have same kind of screen pixelation issue recently. It happens in occasion consistently. I brought new TV, restarted setup tox and run the test by the instruction from Xfinity assistant. the problem still exists. there is no pixelation issue on streaming channel when I watch it on computer.
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