22 Messages
TV Screen Keeps Pixelating
I have 3 tv set top boxes and all three of my tv screens keep pixelating. About every 30 seconds or so the screen gets distorted and blurred. (This does not happen if I am streaming Prime or Hulu so I’m assuming it’s an Xfinity problem). I have been through all the troubleshooting with the assistant. I’ve restarted, done a system reset, made sure all cords/lines are tightened, and still the problem persists. I’m not sure if this is a neighborhood-wide issue or if it’s just my signal. Anyone else ever experience this? Can the support team here help or do I need to get a technician out to the house? This has been going on for a few weeks now. Tired of seeing distorted images. Thanks for any help!
Accepted Solution
user_0866e3
22 Messages
11 months ago
The technician that came to our home switched out all the tv boxes to wireless ones and there has not been an issue since. I replied with this answer once already but it seems to have disappeared.
1
0
user_0866e3
22 Messages
1 year ago
Can anyone help me with this issue?
0
0
XfinityRichard
Official Employee
•
2.3K Messages
1 year ago
Hi there, @user_0866e3 I'm very sorry for the trouble you are having with your service, I know how frustrating of an experience this is for you. Are you still experiencing your service being distorted and blurry?-Richard
8
0
user_kzdyqf
1 Message
1 year ago
I am experiencing the same exact thing. When my TV isn't pixelating there are several channels that say they are having trouble connecting. This service is the worse service I have ever had. On top of that you can't ever talk to anyone or contact anyone. This is awful. Anyone have any suggestions?
1
0
user_seqexu
4 Messages
11 months ago
I've been having this issue since the beginning of the year. Got a new box - no problems. That box died a month ago and the replacement box is doing the pixelating again. I've been trying to just get a new box. The box that was just sent me was a non-DVR box. So not even the right replacement. They're trying to start at square one with me again to trouble shoot. Just send me a new/correct/working box!
0
0
user_7e8337
Visitor
•
7 Messages
11 months ago
I have same kind of screen pixelation issue recently. It happens in occasion consistently. I brought new TV, restarted setup tox and run the test by the instruction from Xfinity assistant. the problem still exists. there is no pixelation issue on streaming channel when I watch it on computer.
0
0
emelir3
New Poster
•
6 Messages
8 months ago
I was also having the same problem
I spoke to 3 people in the "advanced tech department " and got 3 different answers. The last suggestion was replace box and all cables, which I did. Still had the same problem. So, this morning I changed out he boxes on both TVs, new box in living room, large living room box in bedroom. Now both TVs are OK. Why didn't the new box work on one TV ( the one with the problem ) and works on the other?
(edited)
1
0
ttaylor555
New Poster
•
3 Messages
8 months ago
I had been having the same pixelating and frame freezing issues for months now after having replaced my old box for a new 4000k box. This new 4000k box would get so hot that I put a little external fan on it to keep it cool. It seemed to help a little but the pixelating still persisted. I went through all the Xfinity steps but nothing resolved it. I took this new 4000k box to my local Xfinity store to get a replacement. They were all out of 4000k boxes so they gave me one of their older boxes that’s not 4000k. So far this older box is not pixelating at all. I’m inclined to believe that the issue has something to do with the 4000k boxes.
0
0