tv screen frozen

tv screen will not move on. the message on the screen says "Lets get your entertainment back up and running" then visit xfinity.com or the Xfinity My Account app for important account infrmation. then in the lower right corner ther is a number/code - XRE-03007. I went on the chat and was told they noticed a problem and would attemt to fix it with a reset. It apparently did not work. i attemted further chat but there is no place to type my questions and it doesn't respond to verbal questions. Very Frustrated as what ever the problem is ti''s affectiong my living roomand maser bedroom TVs.

Responses

Rustyben

Expert

•

24K Messages

1 y ago

@Julia62 wrote:

tv screen will not move on. the message on the screen says "Lets get your entertainment back up and running" then visit xfinity.com or the Xfinity My Account app for important account infrmation. then in the lower right corner ther is a number/code - XRE-03007. I went on the chat and was told they noticed a problem and would attemt to fix it with a reset. It apparently did not work. i attemted further chat but there is no place to type my questions and it doesn't respond to verbal questions. Very Frustrated as what ever the problem is ti''s affectiong my living roomand maser bedroom TVs.

still having this problem? if so call 800-comcast and select billing. ask the agent to check the status of your account.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer! tick

0

X1

Julia62

tv screen frozen

Responses

Rustyben

New to the Community?