Julia62's profile

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1 Message

Mon, Apr 27, 2020 12:00 PM

tv screen frozen

tv screen will not move on. the message on the screen says "Lets get your entertainment back up and running" then visit xfinity.com  or the Xfinity My Account app for important account infrmation. then in the lower right corner ther is a number/code - XRE-03007.  I went on the chat and was told they noticed a problem and would attemt to fix it with a reset.  It apparently did not work. i attemted further chat but there is no place to type my questions and it doesn't respond to verbal questions. Very Frustrated as what ever the problem is ti''s affectiong my living roomand maser bedroom TVs.

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Rustyben

Expert

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24K Messages

1 y ago


@Julia62 wrote:

tv screen will not move on. the message on the screen says "Lets get your entertainment back up and running" then visit xfinity.com  or the Xfinity My Account app for important account infrmation. then in the lower right corner ther is a number/code - XRE-03007.  I went on the chat and was told they noticed a problem and would attemt to fix it with a reset.  It apparently did not work. i attemted further chat but there is no place to type my questions and it doesn't respond to verbal questions. Very Frustrated as what ever the problem is ti''s affectiong my living roomand maser bedroom TVs.


still having this problem? if so call 800-comcast and select billing. ask the agent to check the status of your account.

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