tv screen frozen
tv screen will not move on. the message on the screen says "Lets get your entertainment back up and running" then visit xfinity.com or the Xfinity My Account app for important account infrmation. then in the lower right corner ther is a number/code - XRE-03007. I went on the chat and was told they noticed a problem and would attemt to fix it with a reset. It apparently did not work. i attemted further chat but there is no place to type my questions and it doesn't respond to verbal questions. Very Frustrated as what ever the problem is ti''s affectiong my living roomand maser bedroom TVs.