Visitor
•
1 Message
Tv say no signal..
My TV is saying no signal I've turned both off an on unplugged everything replaced everything. Tried different hdmi ports got a new cable. Still nothing. This is main box but out other one works fine. Need fixed been doing this off an on since we got xfinity!
XfinityGabriel
Official Employee
•
2.2K Messages
3 years ago
Good morning, @Littlecreekrepair71! Thank you for reaching out to the Digital Care team on our forums page. Over social media, we appreciate the opportunity to assist you today for help with the XFINITY video service concern! No worries, you’ve reached the best place in virtual land for help video service issues such as this. I never enjoy experiencing interruptions when watching my video service so I can relate the frustration that this can cause. We appreciate you greatly for patiently waiting for a response. Can you tell me when you first noticed this issue and if the main box was ever moved to a different location from where they were originally installed? Have you also tried using the My Account app for the troubleshooting the video service? Here is a really cool link to more details.
Just so you are aware for future reference, did you know that you can now schedule a repair appointment online in My Account if you are experiencing issues with your Xfinity TV service? This is something that we did not have available in the past. For future reference, here are the steps below.
1st -In order to schedule a repair appointment, you need to first try to resolve your issue using the online troubleshooting guides available in My Account. To select a troubleshooting guide, select the appropriate device from the Devices tab and then select the Troubleshoot link to get started.
2nd - After doing so, you may be directed to set up a repair appointment with an Xfinity technician if we're unable to resolve your issue online.
3rd- Please tell us about the nature of your issue and select Continue.
4th- Select a date and time that works best for you, and enter the best number for the technician to reach you. When you've completed all the fields, select Schedule Appointment.
5th- You'll see a confirmation page once your appointment is scheduled. If you need to change or cancel your appointment, you can select the Manage Appointment option. Otherwise, you can exit by selecting Back to My Account.
0
0