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xf_user
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Regular Visitor

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6 Messages

Monday, December 30th, 2024 3:03 AM

TV Requiring Set Up Every Day

Each day when the tv is first turned on, it is requiring set up FROM THE BEGINNING. Entering phone information, downloading menus/apps, pairing remote, having to re-log in to streaming services.  Why is this happening?

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XfinityMarcos

Official Employee

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2K Messages

6 days ago

Hi xf_user, that would get pretty old fast, so I get why you're coming to our Forum for help. I have your back and will do all that I can to help. I don't have a quick explanation or fix, but I'd love to work more on this with you. Is this issue impacting a specific TV, and if so, are you able to test the TV Box on a different TV? 

 

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xf_user

Regular Visitor

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6 Messages

I will investigate another tv. In the meantime... when I did daily updates before, the tv processed it - then went back to what I was watching. Now it shuts down. Try to turn it back on and....nothing. Could this be a case of needing a new cable box??  Will a local store exchange it for me?

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2 days ago

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XfinityThomasD

Official Employee

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1K Messages

It could be an issue with the TV box, and you should have no problem swapping it with another box at a local Xfinity Store. You can use the Store Locator to help if needed, which will show the address, hours, and option to book an appointment if you'd like.

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10 hours ago

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xf_user

Regular Visitor

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6 Messages

Just want to add more info in case it might help somebody...  One night as a test, I skipped the daily update process to see what would happen. Next morning — no issues when I turned on the TV.  There seems to be something in the daily update process that is causing everything to reset to initial account set up.  ??????????

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3 hours ago

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