@user_367756 I'm sorry to hear of your broken and lost remotes. You can pick up replacement remotes at any of our Xfinity stores today! We can also mail out replacements to you. Can you please direct message me your first and last name along with your full service address so that I can assist? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDuron
Official Employee
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565 Messages
5 months ago
Hello @user_48724a I understand how important a working remote can be to your entertainment, are you sure you have the correct remotes for your box?
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