1 Message
TV remote quits working
Why is it that my remote control randomly stops working after 6 at night? Why is it that Comcast says it is my problem & to check my cords or troubleshoot further when this is clearly a Comcast issue? Why is that no one person seems to take responsibility for this [Edited: "Language"]?
XfinitySheila
Official Employee
•
772 Messages
11 months ago
Hey there! I can understand that these remote problems must be quite frustrating and I want to be sure we get this fully resolved.
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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