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user_z5855v
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Visitor

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3 Messages

Monday, November 10th, 2025

TV problem

Last Friday I called Xfinity and spoke with a representative. He was unable to help me over the phone and told me a technician would be at my home Saturday morning between eight and 10. One no technician showed up. I called Xfinity again and spoke with him. He promised to call me back within an hour, and I never heard from him. I have no other recourse than to ask for help here.

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2 hours ago

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XfinityMarcus

Official Employee

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1.9K Messages

7 hours ago

user_z5855v thank you for using the Xfinity Community Forums page to reach out regarding your video service. We can check on why your recent appointment was missed, but can you clarify for me what exactly the issue with your service is?

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user_z5855v

Visitor

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3 Messages

I recently got a new remote control, but for some reason now I can’t control the volume. And I cannot mute it.

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3 hours ago

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XfinityMarcus

Official Employee

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1.9K Messages

user_z5855v okay, that definitely should be something we can address for you. Can you send me a direct message with your full name and complete service address to get your account pulled up on my end?
 
 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

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3 hours ago

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user_z5855v

Visitor

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3 Messages

3 hours ago

I recently got a new remote control at the Xfinity office in Spokane. Everything was working fine except now I cannot control the volume and I cannot mute the sound.

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