Visitor
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1 Message
Tv pixilating after xfinity work
I’ve had to deal with connections issues all week. I did have a notification that xfinity crew would be in my neighborhood on Monday to upgrade the network. Monday turned into Tues wed and Thurs. Very frustrating as I work from home. Anyway my issue is my tv is pixelating after this so called upgrade. I am sick of the chatbot telling me to reboot. I’ve done that MANY times. Then they say check you hdmi cable. That’s not it! If I could actually talk to a real person at xfinity it would be very much appreciated. We pay way too much for xfinity to have pixelating tv from low signal after so called network upgrade!
XfinityJon
Official Employee
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1.4K Messages
1 hour ago
Good afternoon user_5py6g6. You have reached the right team. I will be happy to assist you further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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