Visitor
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1 Message
TV Pixelation
This is a repeat issue. Tech visit recently tried but was not able to fix the problem. He removed amplifier that was installed on the line by Xfinity years ago, removed a filter on the line, checked the connection to the street, disconnected unused lines in the house. He said signal strength is good. Box is new. HDMI and cable connections are new and wires were supplied by Comcast. Internet and phone are working properly. Phone support keeps wanting to reboot my box which does not solve the problem. This problem started about one month ago. No problem when streaming. Pixelation happens on life connection and on programs recorded to DVR. Pixelation happens at repeatable times on recorded programs. I would like to get this elevated but can't get past phone support.
XfinityEmilyB
Official Employee
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2.9K Messages
6 hours ago
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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