Visitor
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1 Message
TV Pixelation is VERY BAD now
After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!
Visitor
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1 Message
After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!
Tek
Problem Solver
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987 Messages
2 months ago
You will need to schedule a tech visit. That is always an issue from the street or inside your home. Only way to get it is fixed is to have a tech visit you.
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jdawg90
Contributor
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77 Messages
2 months ago
Since mid-December had pixelation on a few channels with error codes at times. Intermittently. A few weeks ago it got worse. Just had a tech out and he didn't find any issues with our connection so swapped TV boxes to all Internet based (because our Internet rarely has issues). Haven't had any issues in a couple days now. If your Internet is fine, I'd just ask for the new IPTV-type box that does everything through the Internet...seems like that might be where they're headed in the future anyway, according to a few tech sites I follow.
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XfinityKam
Official Employee
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221 Messages
2 months ago
@user_zw433a Thanks for reaching out to us, Does the pixelation occur on all channels? When was the last time you restarted your box? Sometimes resetting the box will allow updates and signals to be sent.
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