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user_2429ph's profile
user_2429ph
20th Anniversary celebration
1st Topic

Visitor

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3 Messages

Thursday, November 9th, 2023 11:42 PM

Closed

TV Pixelation is so bad

Can someone tell me why my tv has pixelation issues?  Several months ago, Xfinity told me there was a problem in my line and that a new line would have to be installed from the box to my house.  After that was done the tv started to have issues with pixelation.  Tech came out and told me that they had to re-install cable from the box to my house.  After they buried the cable for the second time (tearing up my lawn again) my tv started to pixelate again.  Right now it is so bad that the picture just freezes.

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Updated 

1 year ago

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XfinityMartyR

Official Employee

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1.5K Messages

1 year ago

Hello, @user_2429ph. Thanks for reaching out to our Community Forums. Pixelation on your TV can be an indicator of a poor signal due to cable connections, weather, signal interference, and other factors. Have you tried restarting your Xfinity TV box, and ensure the cable connections from the outlet to the box are finger tight? 

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user_2429ph

Visitor

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3 Messages

I have done all the things that are always suggested the user do.

1 year ago

0

XfinityMartyR

Official Employee

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1.5K Messages

@user_2429ph We can take a closer look for you, check on signal levels from our end, and work toward a solution. I see you sent over a direct message, we will meet you there shortly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

OPDooper1

Contributor

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18 Messages

1 year ago

Disconnecting the surge protector worked for me.

1

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XfinityThomasA

Official Employee

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1.8K Messages

Thank you for sharing, your activity and for your continued contribution to helping others, @OPDooper1! You're a rock star, my friend! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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