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Tuesday, August 6th, 2024 1:34 AM

TV pixelating

TV pixelating on all LIVE channels.

Tech came out in mid July .. tighten up the "outside" cables and the pixelating STOPPED.

TV is now watchable... 

Tech said he will dispatch Field tech to come out to check the cables (outside).

Field tech arrived in the morning today...

Did a bunch test and replace connectors (all outside) and confirmed there are no errors..

However, found the pixelating started again after turning on the TV in the evening...????

Now, I am FORCED working with the BOT (Xfinity Assistant) before I can schedule another Tech to come out.

.......

Official Employee

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1.4K Messages

1 month ago

 

ge00736 Never Forced we do have other options always available to help troubleshoot like here! Thank you so much for your post for help with your pixelating issues.  I have a few questions is this only on one TV you are having the issue with? Is this on more than one channel? Do you notice if this is live TV or is it on recordings or On Demand?

 

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