Visitor
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1 Message
Tv pixelating
Both my tvs are pixelating. I've checked on the connections...tight. changed splitter...reset tv...nothing changed. Wifi is great and I can use the 3rd party apps without any issues
Visitor
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1 Message
Both my tvs are pixelating. I've checked on the connections...tight. changed splitter...reset tv...nothing changed. Wifi is great and I can use the 3rd party apps without any issues
XfinityRay
Official Employee
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2.7K Messages
1 year ago
Hello, @dbsixty4! Thanks for reaching out about your TVs pixelating. You did a great job with the steps you took to troubleshoot this so far. Is this happening on all channels or just specific ones? Are you noticing this on other types of content such as DVR, On Demand, or when you use apps through the cable box?
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user_7yz2gu
1 Message
11 months ago
Why has this pixelating started, last year we had none of these issues, now all my tv’s are horrible. They have come out and charged me $100 and the issues has not been resolved, I refuse to pay for the service call. Nothing has been done for this issue. We pay a lot of money for this service and it’s very poor quality. Thinking of going back to just an antenna and be done with this monopoly, rip off prices and fees that are attached.
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user_2p867a
Contributor
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17 Messages
10 months ago
We have the same issue with our Vizio Smartcast QLED TV. Technician came out and changed the splitter, installed new cable lines, tested everything but we're still having distortion/tiling/flickering/pixilation/interference issues. He believes we'll need to upgrade to a new DVR box (current version). Awaiting to hear back from Xfinity Support.
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