Visitor
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5 Messages
TV Pixelating for Over a Month
I been having pixelating issues with my tvs since March 24, 2022. As of today, April 22, 2022, I am still having issues with the pixelating. I have text messages going as far back as April 8, starting at 11:17 am, I have spoken with someone over 21 times and each time I get a text saying "Thank you for being a valued Comcast customer. We will proactively follow up to confirm resolution of your issue and offer additional assistance if needed. Then, I get one stating our processes have completed and your Xfinity service should be restored. Please reply Y to confirm that your service is restored or N to proceed with scheduling a technician visit. I reply N, a representative calls and asked me what issues am I having today. and the same process starts all over again with the same text. They have had three technicians come out, one on April 11, April 14, and April 16 and each time they stated that my service was corrected, which it has not been. One Xfinity Rep stated that since this was an ongoing issue she was going to put in the notes on my account that a box truck should be sent out to check the wiring on the poles. Never happened. After the 22 time a Xfinity Rep called me and asked me what issues was a having with my service. After speaking with someone 21 times with the same issue, the rep should have know what my issue is. I was so frustrated, I just hung up the phone.
It seems to me that if we are paying all this money to have service, the service should be working correctly. You should not have to keep calling and repeating your self regarding the same issue because the issue should be notated in your account.
Oh, I did respond to someone who was having the same issue with their tv in the forum and it seems like it was deleted. I wonder if this one will be.
XfinityNico
Official Employee
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553 Messages
3 years ago
Hello @user_a795bb, thanks for reaching out for help on our forums! I understand how concerning it must be to experience this same pixilation problem so frequently. We'd be happy to help with finding a proper resolution for you. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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user_a795bb
Visitor
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5 Messages
3 years ago
Just want to say that Xfinity contacted me regarding the issue that I was having with the pixelation and they went way and beyond to resolve my issue. They did not stop until my issue was resolved. I just want to say THANK YOU, to James, Tim, and Doug. I really do appreciate your taking the time to make sure that my problem was corrected. Job well done!
(edited)
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user_9fdc7f
Visitor
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7 Messages
3 years ago
My husband is experiencing this same random pixelation on his LG tv across all the stations he watches. This pixelation issue began the day after an upgrade interruption that lasted through an entire day. The messaging from Xfinity was that the upgrade would improve services. My husband is livid.
Today I began troubleshooting. Logged into the account and used the tool to restart the signal. I'm having my husband monitor the issue as he watches today.
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Convertible1
Visitor
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2 Messages
3 years ago
I have had ongoing pixelation issues since January. I have had six different technicians in the house and two maintenance employees outside at various times and every time they claim there are no issues which is an absolute lie. They ran a new service drop and told me I need to run a new connection to replace an existing one and that would resolve the problem. $350 later and still the same pixelation issues on every channel on every television in the house. Xfinity is the absolute worse company I have ever dealt with. Monday I am cancelling my service and going to streaming only. I would never recommend this company to anyone.
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user_a795bb
Visitor
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5 Messages
3 years ago
In the beginning they were saying the same thing, but finally did see issues. They changed the amp in the main box down the street from my house and that corrected the pixelating.
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edvillarreal080
Visitor
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2 Messages
3 years ago
I am having the same issue! Replaced all cables underground to house to box and to house. All new HDMI cables! WiFi extremely fast, box says connection good, yet pixelates in early morning, late afternoon, late evening. Today I’m taking HD box back for a new one. WiFi programs come in great no buffering no problems!
Comcast guy came out said something was a little low. He couldn’t find it. He called it in.
They told him it was the area and he was chasing a ghost!
If my new box won’t fix the problem I will cancel cable and look for something else!
The cost of cable is $$$ for things I watch that I used to get for free on my antenna that I took down because it looked prehistoric on my home!
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user_1708d6
Visitor
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2 Messages
3 years ago
I am so glad to find that I am not alone in habing this terribly frustrating issue. Especially the part where you spend countless hours of your time trying to resolve an issue the the support team says doesn't exist. I dont pay pro-rated service fees for television, so I dont expect pro-rated service. I have been tolerating this pixeling issue for months and have been repeatedly told that everything is testing out just fine. It started out with only local broadcast channels, and has now escalated to all channels and so severely thatbI cannot watch any live television at all. I hate to call customer service anymore because even after being told multiple times that my issue is being escalated and hours later getting a txt msg that the issue is resolved when it isnt is beyond frustrating. 😕
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user_57a786
Visitor
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1 Message
3 years ago
I've been having the same issue, Comcast came out, still the same issue after that, pixeling, skipping and freezing. I have chatted, called, restarted, system refresh and now they are sending me a new dvr, so beyond frustrated!!!! Does anyone know how to fix this?
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user_0475e0
Visitor
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1 Message
3 years ago
Having the same issue with both streaming and live TV. Have reset and refreshed the system several times a day and swapped out the system. Neighbor has had the same issues. Poor quality. Service is hit or miss and very frustrating. Was told to turn on the signal to monitor. It is just a reminder that the signal is low or non existent. Hoping it would clear up, but no such luck. Tired of wasting my $$$.
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user_099559
Visitor
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2 Messages
3 years ago
Did anyone with all these issues of pixilations, freezing, blacking out, flashing on and off change their tv or hook the box up to another tv and see if it was the actual tv? I’m having all these same issues and they started with an upgraded new X1 box so I took it in and exchanged it. Same thing was happening with the new box so I went back for yet another box and they said to have a tech come out, so I did. He ran diagnostics and found nothing. We hooked the box up to another tv and had no problems and realized it was the tv that was having problems, not the box. We paid the have the original tv looked at and repaired. We were told it was the HDMI board or something like that. Got it home and the dang thing kept on with the same issues. I dont Know if the box is too advanced for the original tv we have or what, but the two are just not compatible and it’s pissing me off. My parents recently upgraded their X1 box as well and their tv and box are doing the same exact things. I don’t get it.
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user_8e2c22
Visitor
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1 Message
3 years ago
I'm having the same problem and it's with ALL channels. When I just had someone here last month for something else, it took hours on the phone and multiple calls. No one should dread having to call their cable company, but it also shouldn't be this difficult. Clearly there's a problem if this many people are having it for 9 months now from what I can see. Has anyone found a resolution? My box and cable are brand new.
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