TV Pixelating for Over a Month
I been having pixelating issues with my tvs since March 24, 2022. As of today, April 22, 2022, I am still having issues with the pixelating. I have text messages going as far back as April 8, starting at 11:17 am, I have spoken with someone over 21 times and each time I get a text saying "Thank you for being a valued Comcast customer. We will proactively follow up to confirm resolution of your issue and offer additional assistance if needed. Then, I get one stating our processes have completed and your Xfinity service should be restored. Please reply Y to confirm that your service is restored or N to proceed with scheduling a technician visit. I reply N, a representative calls and asked me what issues am I having today. and the same process starts all over again with the same text. They have had three technicians come out, one on April 11, April 14, and April 16 and each time they stated that my service was corrected, which it has not been. One Xfinity Rep stated that since this was an ongoing issue she was going to put in the notes on my account that a box truck should be sent out to check the wiring on the poles. Never happened. After the 22 time a Xfinity Rep called me and asked me what issues was a having with my service. After speaking with someone 21 times with the same issue, the rep should have know what my issue is. I was so frustrated, I just hung up the phone.
It seems to me that if we are paying all this money to have service, the service should be working correctly. You should not have to keep calling and repeating your self regarding the same issue because the issue should be notated in your account.
Oh, I did respond to someone who was having the same issue with their tv in the forum and it seems like it was deleted. I wonder if this one will be.