tv picture quality

hello, I have a new samsung Q Neo or what ever... when streaming (dune last night) it is clear as can be.. so clear I can't believe it... when watching golf, football, or baseball.. it is ghosting the faces.. reflections off the helmets or field are grainy and pictulated and not clear... I can't see the blades of grass like i am used to with my old tv. I have jumped from a 50 to a 65 inch tv. I need help.. live tv the golf ball is ghosting the faces are unclear. the people in the stands are ghosted the news casters are blurry, the graphics are relatively clear, but anywhere that light can reflect is awful... I feel like i am in a bar where the tvs are awful....

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U

user_o8eefj

2 Messages

7 months ago

even ads are blurry on the edges and washed faces. I have done the work with samsung support and the tv is super clear and working properly. This has something to do with the signal from Xfinity tv cable box, etc? any help is welcome before i call xfinity for support.

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XfinityJamesC

Official Employee

•

1.7K Messages

Greetings, @user_o8eefj! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable box, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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6 months ago

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user_o8eefj

tv picture quality

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