TV package

I currently have the popular TV package with my contract ending in March.  In January, I received a bill with an increase of $17.96.  I contacted Xfinity via chat and was told I would be credited for the increase, but to date I have not received any credit.  Also, options to renew were discussed, however the plan presented to me was more expensive.  I have been a customer for many years and would like to continue, but due to cost will have to consider other alternatives.   Can you provide other options, possibly ones that don't include the broadcast TV and Sport fee?