Visitor

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1 Message

Friday, May 1st, 2026 3:32 AM

TV not working

Trying to connect new vox

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Official Employee

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1.1K Messages

10 hours ago

Good evening user_chmgqp! I appreciate you stopping by, and you're in the best place for help with your new cable box setup 👍 When plugging in your new box, you should be prompted with on-screen instructions to seamlessly get things activated. Can you tell me if you're getting stuck on any particular screen during setup?

 

For more information on activating a new X1 box, please check out xfinity.com/support/articles/x1-stb-activation 🙌

 

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