Hi user_k76s9t! Thanks for visiting our Xfinity Forum and letting us know about the one TV not working. We certainly want to assist you with getting back up and running. My team is here to help!
For troubleshooting purposes, have you attempted to manually reboot both cable boxes? To manually reboot, unplug the power cable from the back of the cable boxes, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the boxes to reboot.
XfinityAmira
Official Employee
•
4.7K Messages
7 hours ago
Hi user_k76s9t! Thanks for visiting our Xfinity Forum and letting us know about the one TV not working. We certainly want to assist you with getting back up and running. My team is here to help!
For troubleshooting purposes, have you attempted to manually reboot both cable boxes? To manually reboot, unplug the power cable from the back of the cable boxes, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the boxes to reboot.
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