Good afternoon @user_1a2c96, and thank you for reaching out on our Community Forums regarding your TV box issues. We'd be happy to help troubleshoot your box issues or if you'd prefer to swap out the box with a wireless one, we'd be happy to assist with that as well. If you'd like to swap out the box for a wireless, we can ship one directly to your home, or you can drop by one of our retail locations. You can find your nearest XFINITY store location along with the associated store hours by entering your address here https://www.xfinity.com/local/store-offers. If you'd prefer we ship one to your home or would like us to troubleshoot your current box, please let us know!
XfinityAlyssaA
Official Employee
•
1.8K Messages
2 years ago
Good afternoon @user_1a2c96, and thank you for reaching out on our Community Forums regarding your TV box issues. We'd be happy to help troubleshoot your box issues or if you'd prefer to swap out the box with a wireless one, we'd be happy to assist with that as well. If you'd like to swap out the box for a wireless, we can ship one directly to your home, or you can drop by one of our retail locations. You can find your nearest XFINITY store location along with the associated store hours by entering your address here https://www.xfinity.com/local/store-offers. If you'd prefer we ship one to your home or would like us to troubleshoot your current box, please let us know!
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