TV not finding/seeing Xfinity cable box thru HDMI

2 of 3 TVs work fine. Main SAMSUNG TV not seeing or finding xfinity cable box. Cable box has blue flashing light; what I can see on TV is a loop:

Welcome… spinning circle… spinning circle…

Had xfinity ping the box remotely; no issue.

Checked connections and tested HDMI cable; no issue.

Responses

U

user_0ac84d

3 Messages

10 months ago

TV and cable box not talking.

Completed HDMI troubleshooting; no issues.

Tightened connections.

Cable box blue light is flashing.

What I see on TV is a loop: Cable box starts… I see “Welcome…” I get the spinner… then it starts over.

SAMSUNG TV then tells me to troubleshoot the connections…

And the wheels on the bus go round and round.

Note: This comment was created from a merged conversation originally titled TV can’t get a connection with xfinity cable box

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Thank you for connecting with us, @user_0ac84d. We are sorry to hear about the trouble with your TV and cable box. We are happy to help. Please send us a Direct Message with your name and address, so we may assist.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

0

X1

user_0ac84d

TV not finding/seeing Xfinity cable box thru HDMI

user_0ac84d

XfinityLinda

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